Name of contact Person: Brittany Naylor, Director of Social Services Corrective Action: Lenoir County will implement the following for the Food and Nutrition Services case actions cited for the Single County Audit Fiscal Year ending June 30, 2024. • All workers will be given a 2nd party review form to utilize as a check off sheet to make sure everything needed was documented, attached, and forms sent correctly, etc. to ensure each case is updated correctly • Staff meeting will be held Wednesday, January 29, 2025 and the following printouts of policy/DSS Administrative letter will be given out to each worker and reviewed together as a group. DSS Administrative letter EFS_FNS_AL-35-2020 in regards to Telephonic Signature for Food and Nutrition Services Applications and Recertifications (amended) as of September I, 2020. (Where to document on applications and recertifications and must have a standalone note and cannot contain any additional characters or spaces). FNS policy 260 paragraph 12. Verbally explain and provide the ABAWD with the DSS 8569 Consolidated Work Notice, and explain that the case file must be documented with the date the notice was verbally explained, how the notice was given, if by hand deliver or mailed. Findings showed that the 8569 was created, but not changed to SENT from DRAFT. FNS 305 Rules for Budgeting Income, FNS 310 Budgeting New, Changed and Terminated Income, FNS 3 I 5 Special Budgeting Income, FNS 40 Deductions, FNS 350 Whose Income is Counted. Also explain to workers to double check attachments to make sure after being attached it could be pulled back up to review and to make sure information is attached as it should be. Ensure that SUA 's are updated correctly, that case information is documented and verified. • Supervisors will run and monitor NCF AST O&M reports daily to disparage overdue reviews or overdue applications. • Lead Worker turn in 2nd party reviews at least once or twice a week to be evaluated for error trends to the Staff Development Specialist for review. • Error trend rep011s are compiled by Staff Development Specialist and turned in monthly to Economic Services Administrator. • Staff Development Specialist will keep an excel spreadsheet detailing the errors cited and determine any error trends that need to be addressed. Unit meetings and individual conferences provided by the Supervisors in an effort to effectively catch and manage error trends that have been reported by the Staff Development Specialist. • Meetings held with Lead Workers, Medicaid Supervisors, Staff Development Specialist and Administrator to evaluate error trends. Monthly trainings held, as needed, to review error trend findings of 2nd party reviews completed with staff. • Providing staff with the knowledge of the audit information, the performance improvement plan and what staff expectations are. Staff Meeting to be held to address audit findings and to start training process for staff to obtain knowledge needed to remain in compliance with policy standards. Proposed Completion Date: February 15, 2025