Condition: The College did not accurately timely and accurately complete refund calculations for 1 out of 4 students (25%) tested. We consider this finding to be a significant deficiency in relation to the Special Tests and Provisions compliance requirement and is a repeat finding shown in Section IV of this report as prior year finding 2024-005. Corrective Action Plan: Cynthia Lawrence in the Business Office will conduct a secondary full review of each R2T4 form completed by Hannah Masters, the student’s account statement and balance in Jenzabar, the withdrawal form supplied by the Registrar, the withdrawal date reported in Jenzabar by the Registrar, and any last date of attendance documentation provided by faculty or the Registrar. If any discrepancies are identified, Cynthia will notify both Hannah Masters and the Registrar’s team by email, outlining the issue. Once corrections are submitted, Cynthia will review the updated materials to ensure accuracy and compliance. Responsible Person for Correction Action Plan: Hannah Masters, Executive Director of Financial Aid and Student Accounts Cynthia Lawrence, Accounts Receivable / Staff Accountant Implementation Date for Corrective Action Plan: October 15, 2025