Finding Text
Federal Program – Supportive Housing for Veterans (Supportive Services for Veterans Families) (SSVF) Assistance Listing Number – 64.033 Significant Deficiency Criteria: The SSVF Program Guide (March 2021) Section VII, Subsection E. Notification to Participants, states: “To ensure that Veteran families receiving supportive services under the SSVF Program are receiving quality services, the grantee must give a VA-designated satisfaction survey to each participant within 30 days of the participant’s pending exit from the grantee’s program.” Condition/Context: The Office of Business Oversight (OBO) performed a review to assess the Organization’s compliance with SSVF program and other federal requirements and regulations. During this review, OBO found 15 case files where the Organization provided the VA-designated satisfaction survey late. Due to the timing of the 2023 audit, this was not able to be corrected during 2024. Cause: As a result of staff turnover, the Organization failed to develop adequate internal controls to ensure management monitored case manager development and reviewed case files for adequate documentation. Effect: The Organization’s failure to provide the VA-designated satisfaction survey within 30 days may decrease feedback to the SSVF Program, which may result in veterans not receiving appropriate assistance and quality services. Questioned Costs: None Identification as a repeat finding: This is a repeat finding. Recommendation: We noted the Organization updated the Organization’s policies and procedures to reflect revised expectations and use of the VA-designated satisfaction survey; provided training to staff on new processes and maintains a list of personnel trained for auditor review; and as management reviews files for discharge, the VA Satisfaction Survey is reviewed for date of submission. We recommend management continue to monitor the use of these added procedures and to review program requirements on at least an annual basis. Views of responsible officials and planned corrective actions: Management’s response is reported in “Corrective Action Plan” at the end of this report.