Finding 1104998 (2023-005)

Criteria or specific requirement (including statutory, regulatory, or other criterion): Eligibility for program benefits should be supported by completed standardized forms. Such standardized forms should be maintained and contain signatures of the caseworker completing the form and the supervisor indicating review and approval. Condition and context: Of forty program benefits tested for 2023, we identified ten applications and/or recertifications that did not have a caseworker or supervisor signature indicating their approval and/or review. Cause: Consistency of application of established County policies and procedures principally due to staffing changes.Effect or potential effect: Without proper documentation to demonstrate the propriety of benefits issued, benefits may be issued to ineligible applicants or in amounts that are not appropriate. Questioned costs: None.Identification as a repeat finding, if applicable: Not applicable.Recommendation: Management should develop procedures to ensure the required documentation is maintained within each case file.Views of responsible officials: As detailed in the corrective action plan, management agrees with this finding.