Finding Text
Criteria:
Handbook 4381.5 states that whenever possible, owners/agents should take immediate
action to address problems or concerns registered by the resident.Condition:
From a sample of 25 work orders tested, it was determined that the property did not
document, following its procedures, the completion of problems and or concerns registered
by residents in a timely manner, for all 25 selections. This was not a statistically valid
sample.
Questioned Costs:
None. The finding is related to the overall management of the property in compliance with
the regulatory agreement, and not a specific expense.
Effect:
The Organization failed to adequately monitor its procedures related to the documentation
work performed in response to resident problems and or concerns.
Cause:
The Organization had significant staffing turnover and training issues resulting in lack of
documentation as well as oversight.
Recommendation:
The Organization should review of its operating and maintenance policies and procedures,
as well as review by the individuals monitoring the operating and maintenance of the
property, to ensure that the necessary documentation showing that resident problems or
concerns were responded to in a timely manner is being completed.