Finding Text
Lack of Documentation of Exit Counseling Significant Deficiency
DEPARTMENT OF EDUCATION
ALN #: 84.268
Federal Award Identification #: 2023-2024 Award Year
Condition: The University did not retain evidence or provide exit counseling to all students who left or did not send exit counseling instructions timely.
Criteria: 34 CFR 685.304(b)
Questioned Costs: $0
Context: Out of 37 students tested for exit counseling, six students did not have any documentation of exit counseling being sent. The University is in the process of sending these students exit counseling notifications.
Cause: These students were marked in the system as active, so they were not picked up with the report to send exit counseling.
Effect: Documentation of exit counseling was not available. Exit counseling packets assist in reducing the default rate. The default rate for the University was 5.5% in 2019, 20.5% in 2018, and 21.8% in 2017. Official rates for 2020 and 2021 are listed at 0% due to COVID waivers.
Identification as repeat finding, if applicable: Yes, 2023-003.
Recommendation: We recommend the University implement a process where all students leaving the University are notified of exit counseling requirements and documentation is retained.
Views of Responsible Officials and Planned Corrective Action: Management agrees with the finding. See corrective action plan.