Finding Text
Criteria and Condition: The management company is required to use the HUD-9887 form for consent of information to be obtained. The management company is using their own form which does not fully comply with the HUD-9887 form. Although consent of information was obtained, the management company did not have procedures in place to verify that they are using the required HUD form.
Context: A sample of tenant files were selected, and, although there was consent, the required consent form was not present.
Cause: The property manager was unaware of the requirement to utilize the HUD-9887 form during certification and recertification. There were no procedures in place to assure their knowledge with respect to the correct form.
Effect: The form being utilized is not HUD compliant and the management company should be using the appropriate form.
Recommendation: The management company should start using the HUD-9987 form when performing recertifications and accepting new tenants. The organization should further establish procedures that will ensure ongoing compliance. These procedures should include training and monitoring of responsible staff.
Views of responsible officials and planned corrective actions: The property manager will begin using the HUD-9887 form to obtain consent to access personal information. Procedures are being implemented to assure that this process is taking place.