Finding Text
2023-003. Written Intake Procedures
United States Department of Housing and Urban Development
Continuum of Care Program ALN: 14.267
Criteria: 24 CFR 576.500(b) of the Uniform Guidance requires the Organization to maintain and follow
written intake procedures to ensure compliance with the homeless definition in 24 CFR 576.2. The
intake procedures must require documentation verifying homeless status, and must follow the order
of priority for obtaining evidence of homelessness; third-party documentation first, intake worker
observations second, and certification from the person seeking assistance third.
Condition: The Organization was unable to provide written policies and procedures with respect to
intake documentation and the calculation of rent.
Cause: Staffing constraints limited the Organization’s ability to complete policies and procedures to
comply with the requirements for this program.
Effect: Not having documented the intake policies and procedures and rent calculations, could result in
incorrect calculations of rent reimbursements.
Questioned Costs: None reported.
Identification of a Repeat Finding: This is not a repeat finding.
Recommendation: The Organization should complete the written policies and procedures to comply
with the written intake provisions under Uniform Guidance, as well as rent calculations.
Views of Responsible Officials of Auditee: The Organization agrees with the finding and will maintain the
written intake policies and procedures as well as rent calculations.