Finding Text
Condition: The Organization's files did not consistently contain all of the required
documentation, including documentation determining eligibility.
Criteria: Information obtained in client files should contain certain items at a minimum,
including the determination of eligibility.
Cause: Due to a lack of staff and number of transactions, the Organization found it
difficult to ensure all required documentation was retained in the files.
Effect: The Organization's files did not contain all necessary information required.
Recommendation: The Organization should uniformly complete checklists of the items to
identify required documents have been included in consumer files. They should also
organize their files uniformly among the staff in charge of these files to ensure items are
properly included.
Views of Responsible Officials and Planned Corrective Actions: Center for Family
Services, Inc. agrees with the finding and the recommended procedures have been
implemented.