Finding Text
US Department of Health and Human ServicesPassed through the NC Dept of Health and Human ServicesProgram Name: Medical Assistance Program (Medicaid; Title XIX)CFDA # 93.778Finding: 2022 - 001Significant DeficiencyNoncompliance EligibilityCriteria: Medicaid for Aged, Blind and Disabled and Medicaid for Family & Children case records should contain documentation that verifications were done in preparation of the application and these items will agree to reports in the NC FAST system. In this process, documentation should be present and agree back to the records in the NC FAST system. Any items discovered in the process should be considered resources and explained within the documentation.Condition: There were sixteen (16) technical errors discovered during our procedures that resources in the county documentation and those same resources contained in NC FAST were not the same amounts or files containing resources were not properly documented to be considered countable or non-countable. The errors were as follows: Seven (7) cases did not have accurate budget calculations, Two (2) cases had a failure to complete at least one compliance component, Two (2) cases contained an information input error, Three (3) cases contained an inaccurate needs unit calculation, Two (2) cases contained only one form of residency.Questioned Costs: There was no affect to eligibility and there were no questioned costs.Context: Of the 434,459 cases we examined 120 Medicaid applicants to re-determine eligibility. These findings were disclosed in a separately issued spreadsheet to the North Carolina Department of Health and Human Services and are being reported with the financial statement audit as it relates to Medicaid administrative cost compliance auditEffect: For those certifications/re-certifications there was a chance that information was not properly documented and reconciled to NC FAST which affect countable resource and a participant could have been approved for benefits that they were not eligible.Cause: Ineffective record keeping and ineffective case review process, incomplete documentation, and incorrect application of rules for purposes of determining eligibility.Identification of a repeat finding: This is a repeat finding from the immediate previous audit, 2021-001.Recommendation: Files should be reviewed internally to ensure proper documentation is in place for eligibility. Workers should be retrained on what files should contain and the importance of complete and accurate record keeping. We recommend that all files include online verifications, documented resources of income and those amounts agree to information in NC FAST.Views of responsible officials and planned corrective actions: The County agrees with the finding. Supervisors will perform second party reviews to ensure proper documentation is contained in files to support eligibility determinations. Workers will be retrained on what information should be maintained in case files, the importance of complete and accurate record keeping, and reserve calculations. The County finance office will also participating in the review process.