Corrective Action Plans

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As a part of this responsibility, TCOG’s corrective action plan is presented below based on the finding 2023-001 of the
As a part of this responsibility, TCOG’s corrective action plan is presented below based on the finding 2023-001 of the
View Audit 819 Questioned Costs: $1
single-year audit:
single-year audit:
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a. Review of files: Twenty to twenty-five files will be reviewed four times a year to assess compliance
a. Review of files: Twenty to twenty-five files will be reviewed four times a year to assess compliance
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with local, state, and federal guidelines. Files will be randomly selected to ensure a representative sample.
with local, state, and federal guidelines. Files will be randomly selected to ensure a representative sample.
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b. Quality Control Check: The quality control check will focus on examining the files for accuracy,
b. Quality Control Check: The quality control check will focus on examining the files for accuracy,
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completeness, and adherence to the established guidelines. Key areas of review will include eligibility
completeness, and adherence to the established guidelines. Key areas of review will include eligibility
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criteria, documentation, financial information and program-specific requirements.
criteria, documentation, financial information and program-specific requirements.
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c. Responsibility: The primary responsibility for conducting quality control checks lies with the
c. Responsibility: The primary responsibility for conducting quality control checks lies with the
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Program Manager. The Program Manager will oversee the entire process including file selection, review, and
Program Manager. The Program Manager will oversee the entire process including file selection, review, and
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reporting. The Energy Services Director will provide secondary oversight and support.
reporting. The Energy Services Director will provide secondary oversight and support.
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The Energy Services Director will conduct quality control checks of any eligibility performed by the
The Energy Services Director will conduct quality control checks of any eligibility performed by the
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Program Manager.
Program Manager.
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The quality control process will consist of the following steps:
The quality control process will consist of the following steps:
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a. File selection will consist of a variety of case types and categories.
a. File selection will consist of a variety of case types and categories.
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b. File review will verify the accuracy and completeness of the application and eligibility information.
b. File review will verify the accuracy and completeness of the application and eligibility information.
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The information will compare the contents of the file against the established guidelines to identify any
The information will compare the contents of the file against the established guidelines to identify any
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inconsistencies or non-compliance.
inconsistencies or non-compliance.
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c. Compliance will assess each file’s compliance with local, state, and federal guidelines. They will
c. Compliance will assess each file’s compliance with local, state, and federal guidelines. They will
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document any issues or discrepancies found and assign appropriate corrective actions.
document any issues or discrepancies found and assign appropriate corrective actions.
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d. Corrective actions for compliance issues identified during review will result in the development of
d. Corrective actions for compliance issues identified during review will result in the development of
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an action plan for one or more staff members. The plan will include steps to rectify issues, assign
an action plan for one or more staff members. The plan will include steps to rectify issues, assign
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responsibility, and set deadlines for resolution.
responsibility, and set deadlines for resolution.
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e. Reporting of finding of each quality control check will be prepared and highlight noncompliance,
e. Reporting of finding of each quality control check will be prepared and highlight noncompliance,
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recommendations for improvement and document corrective actions taken.
recommendations for improvement and document corrective actions taken.
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