Caseworker will check task for Ex parte task and work case within 3 days. Caseworkers will received additional training on documentation, NCFAST evidence, resource calculations and countable/noncountable resources to remind workers of the procedures and policies that should be followed at time of ap...
Caseworker will check task for Ex parte task and work case within 3 days. Caseworkers will received additional training on documentation, NCFAST evidence, resource calculations and countable/noncountable resources to remind workers of the procedures and policies that should be followed at time of application and recertification process. Supervisors will conduct second party reviews on applications and recertification’s to determine that the correction is being taken. Workers will be retrained on NCFAST evidence for resources to ensure procedures are being followed for evidence on dashboard to match the supporting documentation used as verifications. Supervisors will review cased to evidence and supporting documentation match and cases show consistency. Supervisors will review cases to ensure evidence is inputted correctly and accurate needs units in eligibility is used in determination of benefits.
Proposed Completion Date: January 31, 2024