Corrective action plan: The applicant's file date is the date HHSC or an HHSC agent receives an application
that contains, at a minimum, the person's name, address and signature. A faxed or electronic signature, if using
the online application available through YourTexasBenefits.com, is acceptable. ...
Corrective action plan: The applicant's file date is the date HHSC or an HHSC agent receives an application
that contains, at a minimum, the person's name, address and signature. A faxed or electronic signature, if using
the online application available through YourTexasBenefits.com, is acceptable. Access and Eligibility Services
(AES) must determine eligibility and provide Form TF0001, Notice of Case Action, by the 45th day after the file
date for an application requesting health care for children. Federal regulations at 42 CFR 435.912(c)(3) require
that HHSC complete an eligibility determination within 90 days for individuals who are applying for Medicaid
based on disability and within 45 days for all other applicants.
HHSC has made significant investments in its eligibility workforce to address required application processing
timeframes. In the last fiscal year, HHSC onboarded more than 2,100 eligibility staff, implemented workforce
recruitment and retention initiatives, and augmented its training capacity by leveraging technology, strengthening
the quality of the virtual learning products and scheduling, and standardizing On-the-Job Trainings.
HHSC is working on cross-training eligibility advisor staff across all programs (SNAP, TANF, Medicaid, CHIP,
MEPD). HHSC is actively reviewing existing application processing procedures to ensure all applications are
reviewed and an eligibility determination is made within the required timelines.
Implementation date: December 31, 2024
Responsible person: Gracie Perez – Interim Associate Commissioner, AES Operations