Finding No. 2024-001 Excess cash
Federal Program
ALN 84.268 Federal Direct Student Loans Program
Name of Federal Agency
U.S. Department of Education
Category
Other matters – C. Cash Management; N. Special test Return of Title IV Funds
Significant deficiency of internal controls over compliance
Criteria
As per the Code of Federal Regulations 34 CFR 668.166: Excess cash is any amount of FSA funds, other than Federal Perkins Loan Program funds, that an institution does not disburse to students or parents by the end of the third business day following the date the institution received those funds from the Department; or deposited or transferred to its depository account previously disbursed FSA funds received from the Department, such as those resulting from award adjustments, recoveries, or cancellations. Sometimes a school cannot disburse funds in the required three business days because of circumstances outside the school’s control.
If unusual circumstances exist, an institution may retain an excess cash tolerance for up to seven calendar days for an additional amount of excess cash that does not exceed one percent of the total amount of funds the institution drew down in the prior award year. The school must immediately return to the Department any amount of excess cash over the one-percent tolerance and any amount of excess cash remaining in its account after the additional seven-day tolerance period.
Condition found
In nine (9) of fifty-three (53) return drawdowns from the San Juan Campus, adjustments were not properly returned on G-5, creating excess cash for more than the required period of ten (10) days (three (3) business days plus an additional seven (7) calendar days). In addition, refunds were not returned on G-5 in a timely manner during the required period of thirty (30) days.
Return date
Return
Amount
Return on
G-5 date
Days
passed
01/10/2024 $ (6,761) 03/06/24 56
01/11/2024 (6,761) 03/06/24 55
01/11/2024 (6,761) 03/06/24 55
01/16/2024 (4,948) 03/06/24 50
01/16/2024 (9,895) 03/06/24 50
01/18/2024 (6,761) 03/06/24 48
01/18/2024 (5,244) 03/06/24 48
01/22/2024 (16,656) 03/06/24 44
01/24/2024 (10,884) 03/06/24 42
$ (74,671)
Cause
Miscommunication between the finance departments and financial aid of San Juan campus. The financial aid
department communicated the adjustments in students enrollment but the finance department did not returned
the funds on time. In addition, lack of monitoring of excess of cash led to the condition.
Effect
Return of funds in G-5 took longer than the ten-day tolerance period, resulting in excess cash.
Upon a finding that an institution maintained excess cash for any amount or time over that allowed in the
tolerance provisions in paragraph (b) of section § 668.166, the actions the Secretary may take include, but are
not limited to—
(1) Requiring the institution to reimburse the Secretary for the costs the Federal government incurred in
providing that excess cash to the institution; and
(2) Providing funds to the institution under the reimbursement payment method or heightened cash
monitoring payment method described in § 668.162(c) and (d), respectively.
Questioned cost
None. The funds were returned.
Context
Total amount of funds returned that were late was $74,671 out of a total of $395,282 for the campus of San Juan. The average of days passed between disbursement date and date of return of funds was approximately 50 days.
Return of funds corresponds to adjustments in students enrollment after the drawdown of funds on G-5 system.
Identification of a repeat finding
Yes. This is an immediate repeat of prior year finding 2023-001.
Recommendation
We recommend that the University include specific processes for returning funds in its internal procedures and policies. These procedures need to include the time frame for returning funds and the personnel responsible for it. This will assist in safeguarding the timeliness and accuracy of the funds returned to the federal program. In addition to specifying time frames and responsible personnel for the return of federal funds, the University should implement a monitoring system to track these transactions and implement a system of periodic reviews that ensure the procedures remain up to date with cash management regulations.
Views of responsible officials and planned corrective actions
The University’s management agrees with this finding. Please refer to the corrective action plan on pages 60-63.
Finding No. 2024-002 Late Refund Issuance
Federal Program
ALN 84.268 Federal Direct Student Loans Program
Name of Federal Agency
U.S. Department of Education
Category
Other matters – N. Special test Disbursements to or on behalf of students
Significant deficiency of internal controls over compliance
Criteria
34 CFR Section 668.22(a) states that: Whenever an institution disburses Title IV, HEA program funds by
crediting a student's account and the total amount of all title IV, HEA program funds credited exceeds the
amount of tuition and fees, room and board, and other authorized charges the institution assessed the student,
the institution must pay the resulting credit balance directly to the student or parent as soon as possible but—
(1) No later than 14 days after the balance occurred if the credit balance occurred after the first day of class
of a payment period; or
(2) No later than 14 days after the first day of class of a payment period if the credit balance occurred on or
before the first day of class of that payment period
Condition found
During our evaluation of compliance with these requirements, we noted one (1) instance, or six percent (6%) of
the sixty (60) samples selected, in which the University failed to return the corresponding refund within 14 days
time frame from the date the University determined that the student had a Federal Student Aid (FSA) credit
balance. Forty-one (41) days passed between the date the University identified an FSA credit balance for the
student and the actual refund to the student.
Finding
Number
Related Audit
Compliance
Requirement
Student
Identifier OPEID
Pell
Disbursed
($)
Pell
Underpayment
($)
Pell Overpayment
($)
Direct
Loan
Disbursed
($)
Direct
Loan
Underpayment
($)
Direct
Loan Overpayment
($)
2024-002
Special Tests -
Disbursements to
students Student 1 1072401 $ - $ - $ - $ 1,793 $ - $ -
Cause
The Direct Loan posting was processed and posted on 8/15/2023. At the time, the student had an outstanding balance owed to the institution of $2,922. Given this balance, the University initially held the refund of $1,793 instead of applying it to the next term, SP23. Another posting for $2,722 was generated on 8/15/2023, the same day as the Direct Loan posting, which meant that the withheld refund no longer needed to be applied to the SP23 term, but due to it all happening on the same day, it was overlooked.
Effect
Failure to issue refunds within the required timeframe may cause financial hardship to students and expose the institution to non-compliance with Title IV regulations, potentially leading to penalties or corrective action from the Department of Education.
Questioned cost
None. The funds were returned.
Context
As part of our compliance tests with the disbursement requirements, we selected a sample from fifty-one (51) students out two thousand four hundred sixty-five (2,465) who received direct loans. Our test disclosed one (1) instance where the refund was not returned on a timely basis.
Identification of a repeat finding
This is not a repeat finding.
Recommendation
We recommend that the institution review its refund processing procedures to ensure timely issuance of credit balance refunds within the 14-day window. Implementing internal controls and automated alerts within the system can help flag accounts for timely refund processing to avoid future delays.
Views of responsible officials and planned corrective actions
The University’s management agrees with this finding. Please refer to the corrective action plan on pages 60-63.
Finding No. 2024-003 Timely Return on Title IV Funds
Federal Program
ALN 84.063 Federal Pell Grant Program
Name of Federal Agency
U.S. Department of Education
Category
Other matters – N. Special test Return of Title IV Funds
Significant deficiency of internal controls over compliance
Criteria
Under 34 CFR § 668.22(j), An institution must return the amount of title IV funds for which it is responsible under paragraph (g) as soon as possible but no later than 45 days after the date of the institution's determination that the student withdrew.
Condition found
In testing compliance with the return of Title IV funds requirement, we noted three (3) cases, or eight percent
(8%), of the sample selected which included students that received Pell and Direct loans, in which the University
failed to return the total corresponding refund within 45 days from the date the University determined that the
student withdrew, dropped-out, or failed to attend to the University, as follows:
Finding
Number
Related Audit
Compliance
Requirement
Student
Identifier OPEID
Pell
Disbursed
($)
Pell
Underpayment
($)
Pell Overpayment
($)
Direct
Loan
Disbursed
($)
Direct
Loan
Underpayment
($)
Direct
Loan Overpayment
($)
2024-003
Special Tests -
Timely Return of
Title IV Funds Student 1 1072401 $ 3,698 $ - $ - $ - $ - $ -
2024-003
Special Tests -
Timely Return of
Title IV Funds Student 2 1072401 $ 3,323 $ - $ - $ - $ - $ -
2024-003
Special Tests -
Timely Return of
Title IV Funds Student 3 1072401 $ 3,698 $ - $ - $ - $ - $ -
Cause
The return of tittle IV funds calculation process was conducted and completed on time in the Student Financial
Assistance (SFA) office. However, updating the SFA module in Ellucian (school ISIS) was not flagged as valid.
This omission meant that the University was unable to generate a cancelation payroll to close the transaction.
Effect
Failure to return unearned Title IV funds within the required 45-day timeframe can result in potential financial
liabilities for the institution, non-compliance penalties, and a negative impact on the institution's participation
in federal financial aid programs.
Questioned cost
None. The funds were returned.
Context
Three (3) of eleven (11) withdrawal forms from students who received Pell Grants from both campuses reviewed were not timely reimbursed to the Department of Education. The total amount of funds returned late was $5,688 out of a total of $10,512 for the campus of Miami.
Identification of a repeat finding
This is not a repeat finding from the immediate previous audit.
Recommendation
We recommend that the institution implement enhanced monitoring controls within the financial aid system to ensure that all return of tittle IV funds calculations trigger the necessary flags to prompt timely returns of unearned Title IV funds. Additionally, staff should be trained in monitoring these processes to prevent further delays in compliance with federal regulations. The institution should address the deficiencies noted and review all return of tittle IV funds processes to avoid recurrence and to ensure compliance.
Views of responsible officials and planned corrective actions
The University’s management agrees with this finding. Please refer to the corrective action plan on pages 60-63.
Finding No. 2024-004 Delay in Direct Loan Adjustment After Enrollment Cancellation
Federal Program
ALN 84.268 Federal Direct Student Loans Program
Name of Federal Agency
U.S. Department of Education
Category
Other matters – N. Special test Return of Title IV Funds
Significant deficiency of internal controls over compliance
Criteria
Per federal regulations (34 CFR § 685.303(b)), when a student’s enrollment status changes, such as through
withdrawal or cancellation, any disbursed Title IV aid, including Pell Grants and Direct Loans, must be adjusted
and returned to the Department of Education (DE) in a timely manner. Institutions are required to follow Return
to Title IV (R2T4) procedures to ensure that funds are correctly adjusted based on the student's enrollment
status.
Condition found
During our eligibility test, we identified a situation in which a student's enrollment was canceled after Pell and
Direct Loan funds had already been credited to the student's account. Even though the Pell Grant adjustment
and return to common origination disbursement (COD) were completed promptly, the adjustment for the Direct
Loan was made after the audit tests disclosed that the loan had not been properly adjusted and returned to the
Department of Education, as follows:
Finding
Number
Related Audit
Compliance
Requirement
Student
Identifier OPEID
Pell
Disbursed
($)
Pell
Underpayment
($)
Pell Overpayment
($)
Direct Loan
Disbursed
($)
Direct Loan
Underpayment
($)
Direct Loan
Overpayment
($)
2024-004 Eligibility Tests Student 1 1072400 $ - $ - $ - $ 5,010 $ - $ 5,010
Cause
The Pell Grant program’s financial aid officer properly reported the adjustment to the fund on a timely basis.
However, the SSFA officer responsible for the adjustment did not execute the corresponding Direct Loan
adjustment.
Effect
The failure to promptly adjust and return Direct Loan funds may result in non-compliance with Title IV
regulations. This could lead to potential penalties, the loss of institutional eligibility to participate in Title IV
programs, and incorrect reporting to the Department of Education.
Questioned cost
None. The funds were returned.
Context
One (1) out of the sixty (60) student ledgers reviewed in the eligibility test indicated that the Direct Loan enrollment cancellation adjustment was not performed in a timely manner.
Identification of a repeat finding
This is not a repeat finding from the immediate previous audit.
Recommendation
We recommend that the institution strengthen its internal controls and communication between departments responsible for managing Title IV funds to ensure timely adjustment and return of all federal funds upon changes in student enrollment status. Implementing a formal review process and automating alerts within the financial aid system can help prevent delays in future adjustments and ensure compliance with federal regulations.
Views of responsible officials and planned corrective actions
The University’s management agrees with this finding. Please refer to the corrective action plan on pages 60-63.
Finding No. 2024-001 Excess cash
Federal Program
ALN 84.268 Federal Direct Student Loans Program
Name of Federal Agency
U.S. Department of Education
Category
Other matters – C. Cash Management; N. Special test Return of Title IV Funds
Significant deficiency of internal controls over compliance
Criteria
As per the Code of Federal Regulations 34 CFR 668.166: Excess cash is any amount of FSA funds, other than Federal Perkins Loan Program funds, that an institution does not disburse to students or parents by the end of the third business day following the date the institution received those funds from the Department; or deposited or transferred to its depository account previously disbursed FSA funds received from the Department, such as those resulting from award adjustments, recoveries, or cancellations. Sometimes a school cannot disburse funds in the required three business days because of circumstances outside the school’s control.
If unusual circumstances exist, an institution may retain an excess cash tolerance for up to seven calendar days for an additional amount of excess cash that does not exceed one percent of the total amount of funds the institution drew down in the prior award year. The school must immediately return to the Department any amount of excess cash over the one-percent tolerance and any amount of excess cash remaining in its account after the additional seven-day tolerance period.
Condition found
In nine (9) of fifty-three (53) return drawdowns from the San Juan Campus, adjustments were not properly returned on G-5, creating excess cash for more than the required period of ten (10) days (three (3) business days plus an additional seven (7) calendar days). In addition, refunds were not returned on G-5 in a timely manner during the required period of thirty (30) days.
Return date
Return
Amount
Return on
G-5 date
Days
passed
01/10/2024 $ (6,761) 03/06/24 56
01/11/2024 (6,761) 03/06/24 55
01/11/2024 (6,761) 03/06/24 55
01/16/2024 (4,948) 03/06/24 50
01/16/2024 (9,895) 03/06/24 50
01/18/2024 (6,761) 03/06/24 48
01/18/2024 (5,244) 03/06/24 48
01/22/2024 (16,656) 03/06/24 44
01/24/2024 (10,884) 03/06/24 42
$ (74,671)
Cause
Miscommunication between the finance departments and financial aid of San Juan campus. The financial aid
department communicated the adjustments in students enrollment but the finance department did not returned
the funds on time. In addition, lack of monitoring of excess of cash led to the condition.
Effect
Return of funds in G-5 took longer than the ten-day tolerance period, resulting in excess cash.
Upon a finding that an institution maintained excess cash for any amount or time over that allowed in the
tolerance provisions in paragraph (b) of section § 668.166, the actions the Secretary may take include, but are
not limited to—
(1) Requiring the institution to reimburse the Secretary for the costs the Federal government incurred in
providing that excess cash to the institution; and
(2) Providing funds to the institution under the reimbursement payment method or heightened cash
monitoring payment method described in § 668.162(c) and (d), respectively.
Questioned cost
None. The funds were returned.
Context
Total amount of funds returned that were late was $74,671 out of a total of $395,282 for the campus of San Juan. The average of days passed between disbursement date and date of return of funds was approximately 50 days.
Return of funds corresponds to adjustments in students enrollment after the drawdown of funds on G-5 system.
Identification of a repeat finding
Yes. This is an immediate repeat of prior year finding 2023-001.
Recommendation
We recommend that the University include specific processes for returning funds in its internal procedures and policies. These procedures need to include the time frame for returning funds and the personnel responsible for it. This will assist in safeguarding the timeliness and accuracy of the funds returned to the federal program. In addition to specifying time frames and responsible personnel for the return of federal funds, the University should implement a monitoring system to track these transactions and implement a system of periodic reviews that ensure the procedures remain up to date with cash management regulations.
Views of responsible officials and planned corrective actions
The University’s management agrees with this finding. Please refer to the corrective action plan on pages 60-63.
Finding No. 2024-002 Late Refund Issuance
Federal Program
ALN 84.268 Federal Direct Student Loans Program
Name of Federal Agency
U.S. Department of Education
Category
Other matters – N. Special test Disbursements to or on behalf of students
Significant deficiency of internal controls over compliance
Criteria
34 CFR Section 668.22(a) states that: Whenever an institution disburses Title IV, HEA program funds by
crediting a student's account and the total amount of all title IV, HEA program funds credited exceeds the
amount of tuition and fees, room and board, and other authorized charges the institution assessed the student,
the institution must pay the resulting credit balance directly to the student or parent as soon as possible but—
(1) No later than 14 days after the balance occurred if the credit balance occurred after the first day of class
of a payment period; or
(2) No later than 14 days after the first day of class of a payment period if the credit balance occurred on or
before the first day of class of that payment period
Condition found
During our evaluation of compliance with these requirements, we noted one (1) instance, or six percent (6%) of
the sixty (60) samples selected, in which the University failed to return the corresponding refund within 14 days
time frame from the date the University determined that the student had a Federal Student Aid (FSA) credit
balance. Forty-one (41) days passed between the date the University identified an FSA credit balance for the
student and the actual refund to the student.
Finding
Number
Related Audit
Compliance
Requirement
Student
Identifier OPEID
Pell
Disbursed
($)
Pell
Underpayment
($)
Pell Overpayment
($)
Direct
Loan
Disbursed
($)
Direct
Loan
Underpayment
($)
Direct
Loan Overpayment
($)
2024-002
Special Tests -
Disbursements to
students Student 1 1072401 $ - $ - $ - $ 1,793 $ - $ -
Cause
The Direct Loan posting was processed and posted on 8/15/2023. At the time, the student had an outstanding balance owed to the institution of $2,922. Given this balance, the University initially held the refund of $1,793 instead of applying it to the next term, SP23. Another posting for $2,722 was generated on 8/15/2023, the same day as the Direct Loan posting, which meant that the withheld refund no longer needed to be applied to the SP23 term, but due to it all happening on the same day, it was overlooked.
Effect
Failure to issue refunds within the required timeframe may cause financial hardship to students and expose the institution to non-compliance with Title IV regulations, potentially leading to penalties or corrective action from the Department of Education.
Questioned cost
None. The funds were returned.
Context
As part of our compliance tests with the disbursement requirements, we selected a sample from fifty-one (51) students out two thousand four hundred sixty-five (2,465) who received direct loans. Our test disclosed one (1) instance where the refund was not returned on a timely basis.
Identification of a repeat finding
This is not a repeat finding.
Recommendation
We recommend that the institution review its refund processing procedures to ensure timely issuance of credit balance refunds within the 14-day window. Implementing internal controls and automated alerts within the system can help flag accounts for timely refund processing to avoid future delays.
Views of responsible officials and planned corrective actions
The University’s management agrees with this finding. Please refer to the corrective action plan on pages 60-63.
Finding No. 2024-003 Timely Return on Title IV Funds
Federal Program
ALN 84.063 Federal Pell Grant Program
Name of Federal Agency
U.S. Department of Education
Category
Other matters – N. Special test Return of Title IV Funds
Significant deficiency of internal controls over compliance
Criteria
Under 34 CFR § 668.22(j), An institution must return the amount of title IV funds for which it is responsible under paragraph (g) as soon as possible but no later than 45 days after the date of the institution's determination that the student withdrew.
Condition found
In testing compliance with the return of Title IV funds requirement, we noted three (3) cases, or eight percent
(8%), of the sample selected which included students that received Pell and Direct loans, in which the University
failed to return the total corresponding refund within 45 days from the date the University determined that the
student withdrew, dropped-out, or failed to attend to the University, as follows:
Finding
Number
Related Audit
Compliance
Requirement
Student
Identifier OPEID
Pell
Disbursed
($)
Pell
Underpayment
($)
Pell Overpayment
($)
Direct
Loan
Disbursed
($)
Direct
Loan
Underpayment
($)
Direct
Loan Overpayment
($)
2024-003
Special Tests -
Timely Return of
Title IV Funds Student 1 1072401 $ 3,698 $ - $ - $ - $ - $ -
2024-003
Special Tests -
Timely Return of
Title IV Funds Student 2 1072401 $ 3,323 $ - $ - $ - $ - $ -
2024-003
Special Tests -
Timely Return of
Title IV Funds Student 3 1072401 $ 3,698 $ - $ - $ - $ - $ -
Cause
The return of tittle IV funds calculation process was conducted and completed on time in the Student Financial
Assistance (SFA) office. However, updating the SFA module in Ellucian (school ISIS) was not flagged as valid.
This omission meant that the University was unable to generate a cancelation payroll to close the transaction.
Effect
Failure to return unearned Title IV funds within the required 45-day timeframe can result in potential financial
liabilities for the institution, non-compliance penalties, and a negative impact on the institution's participation
in federal financial aid programs.
Questioned cost
None. The funds were returned.
Context
Three (3) of eleven (11) withdrawal forms from students who received Pell Grants from both campuses reviewed were not timely reimbursed to the Department of Education. The total amount of funds returned late was $5,688 out of a total of $10,512 for the campus of Miami.
Identification of a repeat finding
This is not a repeat finding from the immediate previous audit.
Recommendation
We recommend that the institution implement enhanced monitoring controls within the financial aid system to ensure that all return of tittle IV funds calculations trigger the necessary flags to prompt timely returns of unearned Title IV funds. Additionally, staff should be trained in monitoring these processes to prevent further delays in compliance with federal regulations. The institution should address the deficiencies noted and review all return of tittle IV funds processes to avoid recurrence and to ensure compliance.
Views of responsible officials and planned corrective actions
The University’s management agrees with this finding. Please refer to the corrective action plan on pages 60-63.
Finding No. 2024-004 Delay in Direct Loan Adjustment After Enrollment Cancellation
Federal Program
ALN 84.268 Federal Direct Student Loans Program
Name of Federal Agency
U.S. Department of Education
Category
Other matters – N. Special test Return of Title IV Funds
Significant deficiency of internal controls over compliance
Criteria
Per federal regulations (34 CFR § 685.303(b)), when a student’s enrollment status changes, such as through
withdrawal or cancellation, any disbursed Title IV aid, including Pell Grants and Direct Loans, must be adjusted
and returned to the Department of Education (DE) in a timely manner. Institutions are required to follow Return
to Title IV (R2T4) procedures to ensure that funds are correctly adjusted based on the student's enrollment
status.
Condition found
During our eligibility test, we identified a situation in which a student's enrollment was canceled after Pell and
Direct Loan funds had already been credited to the student's account. Even though the Pell Grant adjustment
and return to common origination disbursement (COD) were completed promptly, the adjustment for the Direct
Loan was made after the audit tests disclosed that the loan had not been properly adjusted and returned to the
Department of Education, as follows:
Finding
Number
Related Audit
Compliance
Requirement
Student
Identifier OPEID
Pell
Disbursed
($)
Pell
Underpayment
($)
Pell Overpayment
($)
Direct Loan
Disbursed
($)
Direct Loan
Underpayment
($)
Direct Loan
Overpayment
($)
2024-004 Eligibility Tests Student 1 1072400 $ - $ - $ - $ 5,010 $ - $ 5,010
Cause
The Pell Grant program’s financial aid officer properly reported the adjustment to the fund on a timely basis.
However, the SSFA officer responsible for the adjustment did not execute the corresponding Direct Loan
adjustment.
Effect
The failure to promptly adjust and return Direct Loan funds may result in non-compliance with Title IV
regulations. This could lead to potential penalties, the loss of institutional eligibility to participate in Title IV
programs, and incorrect reporting to the Department of Education.
Questioned cost
None. The funds were returned.
Context
One (1) out of the sixty (60) student ledgers reviewed in the eligibility test indicated that the Direct Loan enrollment cancellation adjustment was not performed in a timely manner.
Identification of a repeat finding
This is not a repeat finding from the immediate previous audit.
Recommendation
We recommend that the institution strengthen its internal controls and communication between departments responsible for managing Title IV funds to ensure timely adjustment and return of all federal funds upon changes in student enrollment status. Implementing a formal review process and automating alerts within the financial aid system can help prevent delays in future adjustments and ensure compliance with federal regulations.
Views of responsible officials and planned corrective actions
The University’s management agrees with this finding. Please refer to the corrective action plan on pages 60-63.